1. Introduction
Dahlia and Dot Florals (we) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our wedding floral services, or interact with us through advertisements and social media.
By using our services or submitting your information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly:
- Name
- Email address
- Phone number
- Wedding date and venue details
- Event details and preferences
- Billing and payment information (if applicable)
Information Collected Automatically:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking data (including Meta Pixel if used)
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes
- Provide wedding floral design services
- Process payments and contracts
- Communicate about your event
- Send marketing emails (if you opt in)
- Improve our website and advertising
- Run and measure advertising campaigns (including Meta ads)
4. Advertising & Tracking
We may use tools such as the Meta Pixel or other analytics services to understand how visitors interact with our website and ads. These tools may collect information about your browsing activity to help us improve our services and marketing efforts.
You can control cookie preferences through your browser settings.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary, such as:
- Payment processors
- Website hosting providers
- Email marketing platforms
- Advertising platforms (e.g., Meta)
- Professional advisors or legal authorities when required by law
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no electronic transmission or storage method is 100% secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
9. Third-Party Links
Our website or advertisements may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Dahlia and Dot Florals
Email: info@dahliaanddotflorals.co.uk
Phone: 07743796625
Location: Greater Manchester